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Brazilian Jeans, Body Shapers, Butt Lift Jeans, Shapewear

Frequently Asked Questions (FAQz)

  1. How long will it take to receive my order?
  2. Does Telegaleria ship outside the United States?
  3. Does Telegaleria ship to PO Boxes?
  4. Does Telegaleria ship to APO/FPO addresses?
  5. Can I expedite my shipping?
  6. How long do I have to make a return?
  7. Is ordering on Telegaleria.com secure?
  8. I received only part of my order, what happened???
  9. How do I make a return for an exchange or refund?
  10. What size should I buy?

Q. How long will it take to receive my order?
A. Orders usually arrive in 4-10 BUSINESS DAYS depending on where you are in the country. Packages from our warehouses do not travel on Saturday, Sunday or Holidays.


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Q. Does Telegaleria ship outside the United States?
A. Yes, we ship to Canada, Puerto Rico, Australia and Europe (most counties). Please be aware that our International shipping rules apply to these orders and customers are responsible for all duties and taxes if any. International orders take 7-19 BUSINESS DAYS to arrive.


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Q. Does Telegaleria ship to PO Boxes?
A. Yes, we recently began shipping US Mail


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Q. Does Telegaleria ship to APO/FPO addresses?
A. Yes, please allow a extra time for delivery


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Q. Can I expedite my shipping?
A. Unfortunately at this time we only offer standard shipping. However, we have warehouses placed throughout the Continental United States and many times products reach our customers in 4-5 days.


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Q. How long do I have to make a return?
A. That depends, you have 7 days after you receive your product to make a return for a refund and up to 30 days to receive a store/exchange credit.


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Q. Is ordering on Telegaleria.com secure?
A. Yes, we use the latest in encryption technology from VeriSign, the most reputable name in data and ecommerce protection. VeriSign is used by all top ecommerce sites. We also take additional measures to protect your information beyond standard practices that assures you a secure and private online shopping experience.


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Q. I received only part of my order, what happened???
A. It is not uncommon for you to receive multiple packages a day or so apart when ordering from Telegaleria. In order to assure that you receive your order quickly and for us to provide the best possible service we have multiple warehouses around the county.  As a result some orders will have multiple packages being shipped to your address.  No matter where we ship from you still only pay a low rate price or get free shipping if you qualify.


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Q. How do I make a return for an exchange or refund?
A. Returns are simple, simply follow the instructions that came with our order. If you lost that information visit: http://tgwestlake.kayako.com/Knowledgebase/Article/View/1/0/making-a-return and follow the instructions.


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Q. What size body shaper should I buy?
A. Choosing the right size is not always easy since sizes often vary by brand. Telegaleria HIGHLY RECOMMENDS that you look at each brands size chart, which is available on every product, and make sure that you have the right size. In addition, Telegaleria has eTailor our revolutionary way to size you.  eTailor uses our proprietary software that takes into account your body shape to assure you a better fit.  You can use eTailor for most of the brands we sell.


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